Refund Policy

1. Overview

At Yluzarinvun, we want you to be satisfied with your purchase. This Refund Policy outlines your rights regarding returns and refunds for products purchased through our website yluzarinvun.ddd.

This policy is provided in addition to your statutory rights as a consumer under EU and German law (including the right of withdrawal under §§ 355 et seq. of the German Civil Code (BGB) and the Consumer Rights Directive 2011/83/EU), which are not affected by this policy. Your statutory warranty rights (Gewährleistung, §§ 434 et seq. BGB) also remain unaffected.

2. Right of Withdrawal (EU Consumers)

2.1 14-Day Withdrawal Period

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason (§ 355(1) BGB). The withdrawal period expires 14 days after the day on which you or a third party indicated by you (other than the carrier) physically receives the goods. If you were not provided with the legally required information on the right of withdrawal in a durable medium before or at the time of the contract, the withdrawal period may be extended to 12 months and 14 days from the day of receipt of the goods (§ 356(4) BGB).

2.2 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may use the following methods:

• Email: business@yluzarinvun.world
• Mail: Brückental 2, 99706 Sondershausen, Germany

You may use the model withdrawal form below, but it is not obligatory:

"I hereby give notice that I withdraw from my contract of sale for the following goods: [product name], ordered on [date], received on [date]. Consumer name: [your name], Consumer address: [your address], Date: [current date], Signature (if sent by post)"

2.3 Effects of Withdrawal

If you withdraw from the contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs if you chose a type of delivery other than the least expensive standard delivery), without undue delay and no later than 14 days from the day we receive your withdrawal notice or the returned goods, whichever is earlier.

3. Conditions for Returns

3.1 Product Condition

To be eligible for a return, the product must be:

• Unused and in the original packaging
• Sealed and unopened (for hygiene and safety reasons)
• In the same condition as when you received it
• Accompanied by proof of purchase

3.2 Exceptions

The right of withdrawal does not apply to:

• Products that have been opened or unsealed (due to health and hygiene reasons)
• Products that have been used or consumed
• Products that cannot be returned due to their nature

4. Return Process

4.1 Steps to Return

• Contact us at business@yluzarinvun.world to notify us of your return
• Include your order number and reason for return
• Wait for our confirmation and return instructions
• Pack the product securely in its original packaging
• Ship the product to the address provided

4.2 Return Shipping Costs

You will be responsible for paying the direct costs of returning the goods unless:

• The product was delivered damaged or defective
• You received the wrong product
• We have expressly agreed to cover the return costs

4.3 Return Address

Please send returns to:

Yluzarinvun
Brückental 2
99706 Sondershausen
Germany

5. Refund Process

5.1 Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days to the original payment method used for the purchase.

5.2 Refund Method

Refunds will be issued using the same payment method you used for the original purchase, unless you expressly agree to a different method (provided this does not incur any fees for you).

5.3 Partial Refunds

In certain situations, partial refunds may be granted:

• Products returned with missing parts or accessories
• Products showing signs of use or damage
• Products returned after the 14-day withdrawal period (at our discretion)

6. Damaged or Defective Products

6.1 Reporting Issues

If you receive a damaged or defective product, please contact us immediately at business@yluzarinvun.world with:

• Your order number
• Description of the damage or defect
• Photographs of the damaged product and packaging

6.2 Resolution Options

For damaged or defective products, we will offer:

• A replacement product at no additional cost
• A full refund including return shipping costs
• A partial refund if you wish to keep the product

7. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 7 days of receipt. We will arrange for the correct product to be sent and cover the return shipping costs for the incorrect item.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check your bank account again
• Contact your credit card company (processing may take additional time)
• Contact your bank
• If you've done all of this and still have not received your refund, contact us

9. Consumer Rights and Statutory Warranty

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Your statutory warranty (Gewährleistung) under §§ 434 et seq. BGB for defective goods is unaffected: you have the right to demand repair or replacement, or in certain cases a reduction in price or withdrawal from the contract. In the EU, consumers also have rights under:

• The Consumer Rights Directive (2011/83/EU)
• The Consumer Sales Directive (1999/44/EC)
• German Civil Code (BGB), in particular §§ 355 ff. (withdrawal) and §§ 434 ff. (warranty)
• Other national consumer protection laws

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that transaction.